Digital Transformation Model for the Society Through an Integrated On-Line Citizen Services Portal

TARGET GROUP: PUBLIC

OBJECTIVES

·        To transform the existing process pervasive in our society by enabling a single point of access to the citizen services

·        To provide the associated information to State Government departments at citizens' doorstep with total transparency, and with grassroots level participation.

SUMMARY

The citizens are in the priority of the Government. It is the government's duty to provide all the necessary services and facilities to the citizens in an efficient and an effective manner. Government works 24x7 to create the friendly environment for their citizens.

Citizen Centric Services are top priority for the Government to provide various services to the citizens with transparent, affordable and time bound passion. These citizen centric services like Caste, Domicile Khatouni/ Record of Rights (ROR), Death and Birth Certificates etc are very important for all the stakeholders. The citizens are empowered to claim for related benefits/ schemes on the basis of these services/ certificates. Also, the Government may filter the valid claims by verifying these documentary proofs. Various reports/ surveys may be done which give idea to form new policies and schemes. These services are also the source of income to the Government. This project crossed all the social barriers and provided the benefits to the last mile. Due to the various benefits and requirements of the citizen services, concerned Department/ Government is required to simplify the overall process to ensure the delivery of the services in transparent, affordable and time bound manner to the doorstep. In view of the above, National Informatics Centre (NIC) developed and implemented an Online Citizen Services Portal for Uttar Pradesh Government to deliver the various services by simplifying the cumbersome process life cycle. The portal is integrated with 08 departments to provide a single window interface for public. This e-Services Portal of Uttar Pradesh has been developed with an objective to enable a single window access to information and services being provided by the various state Government departments at last mile citizens‟ doorstep.

REFERENCE

http://www.ijtrd.com/papers/IJTRD6662.pdf